Frequently asked questions
Are these products for human use?
No. We sell every product strictly for in-vitro laboratory and research use only. They are not meant for human or veterinary consumption.
Why am I asked to verify my identity when paying?
Occasionally your bank asks you to confirm a card payment with 3-D Secure: a quick approval in your banking app or with a code. That check comes from your bank, not from us, and your documents never reach us. Cryptocurrency payments confirm on the blockchain and need no identity check. Stuck at payment? Email
[email protected] and we will help you complete your order.
How fast do you ship?
Everything you can order is in stock and ships from our own shelf as soon as we process your order. You get a tracking link by email the moment your parcel leaves.
Which payment methods do you accept?
You pay through Stripe's secure checkout: cards, and depending on your country, local methods such as iDEAL. We also accept cryptocurrency at checkout. We never see your card details.
Do you ship discreetly?
Yes. We send every parcel in plain, discreet, tracked packaging.
Can I track my order?
Yes. You get a tracking link by email once your parcel ships. You can also check your order status on the Track your order page.
What is your return policy?
You can return unopened items within 14 days of delivery. Once a vial's seal is broken, we can't accept a return, for hygiene reasons. If a parcel arrives damaged or incorrect, contact us: we will replace or refund it. See the Shipping & returns page for the full policy.