Frequently asked questions
Are these products for human use?
No. Every product is sold strictly for in-vitro laboratory and research use only. They are not for human or veterinary consumption.
How fast do you ship?
In-stock items ordered before the daily cut-off ship the same business day, otherwise the next business day. Long distance items are ordered in from the supplier first and ship within 10-15 business days.
Which payment methods do you accept?
Payment runs through Stripe's secure checkout: cards, iDEAL and PayPal depending on your region. We never see your card details.
Do you ship discreetly?
Yes. All parcels are sent in plain, discreet, tracked packaging.
Can I track my order?
Yes. You get a tracking link by email once your parcel ships, and you can check your order status on the Track your order page.
What is your return policy?
Because products are for laboratory research use, opened items cannot be returned. If a parcel arrives damaged or incorrect, contact us within 7 days.